Like the article on Kevin®.com, insurance company websites – where patients find doctors who are not related, are highly qualified, specialize in a patient’s medical needs and admit new patients – are full of inaccurate and outdated information, allowing them to find the right provider who can see you on time – a tedious process. Insurance companies do not have a good source of information about provider data, so they often rely on inaccurate and outdated sources, resulting in a large number of inbound and outbound garbage cases. No matter who is at fault – the insurance company or the medical provider – there is a risk that insurance companies will be held liable for errors in their directories. The willingness of patients to go online and use digital tools to find doctors should make it much easier to seek and receive care, shouldn’t it? Not necessarily. For example, the state of California, the largest economy in the United States has required insurance companies to maintain their medical directories since 2016. Health care organizations have difficulty sharing and publishing accurate and up-to-date medical information, such as specialties, clinic locations, and phone numbers. Too often, patients have difficulty finding the care they need and making an appointment with a doctor when they find it. Recovery principles, such as data update and search-engine-friendly content, apply to both insurance companies and healthcare providers. In addition, patients not only want to find doctors online, but also make an appointment digitally. Fortunately, tools are available to help insurance companies manage their online directories. A recent survey by the Centers for Medicare & Medicaid Services found that nearly half of the 5,832 doctors in the 54 Medicare Advantage plan directories contained inaccurate information. On the one hand, patients are becoming more demanding and efficient in medical care. As mentioned in a previous article, about eight out of 10 people seeking medical help begin their search online. As we reported in August, our Find-a-Doctor directory helps companies streamline the process of organizing large amounts of data, finding the right doctor, and making appointments. They use tools ranging from health care provider websites to search engines to find providers that meet your needs.