Whether you’ve used Reputation.com ORM solutions in the past or are new to the field, now you have the opportunity to take your online customer experience and reputation to the next level with Reputation Experience Management. Digital marketers need to focus on delivering the information consumers need through online channels, and use these tools to improve customer service. Join thousands of colleagues and get the latest information on reputation management, branding, search engine optimization, customer service and more. Dealing with COVID-19 has resulted in brands focusing on online reputation management. The year 2020 was a challenge for many companies, and as a result, the closure of these companies highlighted the importance of online reputation management. Part of managing and improving consumer experience is finding ways to connect with consumers online and using available data to identify opportunities. When a customer has a good or bad experience, they often use online channels to obtain information. In the past, customers at Reputation.com had several solutions that allowed them to track and respond to this feedback, as well as communicate with customers through social channels. Your business can go beyond CX and make reputation management a priority. More and more consumers are beginning their journey of online shopping by discovering brands on Google or through social channels. More and more consumers are buying goods and services online or starting to shop digitally. Brands now understand that Google has become their digital gateway, allowing them to find customers wherever they are on the road. They keep looking for brands and reading customer reviews until they make a decision and become customers.