For example, was the online tour application upload too slow? Was it easy to navigate through the user interface? Did the patient receive a complete diagnosis? Whether you offer virtual meetings with doctors, chat or SMS, or artificial intelligence controlled symptom testing, this experience reflects your brand. This consumer orientation has been crucial in recent years, but the VOCID 19 pandemic has accelerated the need for transformation as consumer expectations are increasingly focused on providing safe and positive medical experiences, both personally and online, through telemedicine. Reputation.com’s integrated reputation and experience management platform allows medical brands to identify and select treatment methods and improve them with feedback. As more and more patients take advantage of digital technology, healthcare organizations have to adapt their virtual healthcare programs to meet growing demand for up to 3.000%. Consumers who have tried online options have generally expressed high levels of satisfaction, but the education curve has prevented most patients from scaling up virtual care. Many medical brands offered virtual care even before the VIDOC pandemic.19 A recent survey of healthcare managers conducted by Kaufmann Hall found that 81% of them considered “improving the consumer experience” a top priority for their organizations. However, only 11 percent of health managers believe their organization is capable of delivering a positive consumer experience. How is this consumer behavior and digital growth changing the way we treat our patients? First, we need to think about how consumers gain access to healthcare. Although they offer some online services, health care providers are not their typical teleworkers hiding behind a keyboard all day. When new providers and patients choose telemedicine services, they will worry about the quality of their services. As with face-to-face visits, satisfied patients leave their assessments online, which can enhance the reputation of their practice. Being prepared also means being on time so that patients do not have to sit in a virtual waiting room, which can lead to disappointment and frustration. Join thousands of colleagues and get the latest information on reputation management, branding, research optimization, client experience and more. When patients subscribe to a telemedicine application, they want to contact a healthcare professional. Healthcare is growing faster than ever and for most organizations, the consumer is central.